How do you diagnose and resolve a broken bank feed connection in QuickBooks Online?

• A. Reconnect the bank feed, re-enter credentials, and re-download transactions; check for duplicates and mark as matched.
• B. Delete the bank feed and never use it again.
• C. Contact the bank and wait; QuickBooks cannot help.
• D. Disable the bank feed and record all transactions manually.

Answer: (A)

When a bank feed stops syncing, the fix is to reestablish the connection and refresh the data. Reconnecting the bank feed, re-entering or re-authorizing your credentials, and then re-downloading the latest transactions gets QuickBooks Online back in sync with the bank. This restores automated imports so you don’t have to enter everything manually.

After the feed is reconnected and transactions are downloaded, review the new items and use the Match or Find match option to pair any downloaded transactions with existing ones already in QuickBooks. This helps prevent duplicates and keeps your books accurate during the re-sync.

This approach addresses the common causes of a broken feed—authentication changes, expired tokens, or updated security steps—by renewing the connection and pulling fresh data. Deleting the feed, waiting and hoping the issue resolves itself, or turning off the feed and entering everything manually would remove automation and increase the chance of errors and omissions.