Which option describes a legitimate reason to create a customer statement?

• A. To update product catalog
• B. To remind customers of overdue balances
• C. To reset passwords
• D. To generate payroll reports

Answer: (B)

Customer statements are used to summarize a customer’s account and communicate what is owed, including any overdue balances. Creating one to remind customers of overdue balances is a practical and legitimate use because it helps prompt payment and provides a clear view of outstanding invoices and due dates. The other options don’t fit because updating the product catalog relates to inventory/items management, resetting passwords is a security task, and generating payroll reports covers payroll processing rather than the customer’s account activity.