Who should be listed in the Customer Center?

• A. All employees
• B. Only people that pay our company for a product or service.
• C. All customers including non-paying
• D. All prospective customers

Answer: (B)

The important idea is that the Customer Center is for people or organizations you bill for goods or services. It holds each paying customer’s contact details, payment terms, and the transactions you’ve done with them (invoices, payments, credits, etc.). It isn’t meant for employees, nor for people who haven’t yet become paying customers, or for prospects who aren’t billed yet. Therefore, the correct choice identifies only those who pay for a product or service as the ones who belong in the Customer Center. If someone hasn’t been billed or isn’t a paying customer, they aren’t placed in that center.